FARMFRESHAPP PRIVACY POLICY

EFFECTIVE DATE: MARCH 15, 2025

This Privacy Policy ("Policy") describes how MisikSolutions LLC. ("FarmFreshApp," "we," "our," or "us") collects, uses, shares, and protects personal information when you use our websites, mobile applications, and related services (collectively, the "Platform"). This Policy applies to all users of the Platform, including customers, merchants (farmers), and delivery drivers.


1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

Depending on how you interact with our Platform, you may provide us with:

All Users:

  • Account information (name, email address, phone number, password)
  • Profile information (profile picture, preferences)
  • Communication with us (customer support inquiries, feedback)
  • Device information (IP address, device type, operating system)
  • Payment information (credit card details, banking information)

Customers:

  • Delivery addresses
  • Order history and preferences
  • Dietary preferences and restrictions
  • Ratings and reviews

Merchants (Farmers):

  • Business information (business name, address, contact details)
  • Product information (descriptions, pricing, availability)
  • Business licenses and permits
  • Tax identification information
  • Banking information for payments

Delivery Drivers:

  • Driver's license information
  • Vehicle information (make, model, license plate)
  • Insurance information
  • Background check information
  • Delivery history and performance metrics

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

  • Location information (GPS, IP address)
  • Usage information (pages visited, features used, time spent)
  • Device information (device type, operating system, browser type)
  • Log data (IP address, browser type, pages visited, time spent)
  • Cookies and similar technologies (see our Cookie Policy section)

1.3 Information from Third Parties

We may receive information about you from:

  • Background check providers (for delivery drivers)
  • Payment processors
  • Marketing partners
  • Public databases
  • Social media platforms (if you connect your account)


2. HOW WE USE YOUR INFORMATION

2.1 Providing and Improving the Platform

  • Processing orders and deliveries
  • Facilitating payments between users
  • Providing customer support
  • Improving and personalizing the user experience
  • Developing new features and services
  • Analyzing usage patterns and trends

2.2 Communications

  • Sending transactional messages (order confirmations, delivery updates)
  • Providing customer support
  • Sending marketing communications (if you opt in)
  • Conducting surveys and collecting feedback
  • Sending important updates about our services

2.3 Safety and Security

  • Verifying user identity
  • Conducting background checks (for delivery drivers)
  • Preventing fraud and unauthorized access
  • Enforcing our terms and policies
  • Resolving disputes between users
  • Complying with legal obligations

2.4 Marketing and Advertising

  • Sending promotional offers and newsletters (with consent)
  • Personalizing marketing communications
  • Measuring the effectiveness of our marketing
  • Administering referral programs and promotions


3. HOW WE SHARE YOUR INFORMATION

3.1 Sharing Between Platform Users

To facilitate transactions on our Platform, we share certain information:

With Customers:

  • Merchant information (business name, location, products)
  • Delivery driver information (first name, vehicle details, location during delivery)

With Merchants:

  • Customer information (first name, delivery address, order details)
  • Delivery driver information (first name, vehicle details, location during pickup)

With Delivery Drivers:

  • Customer information (first name, delivery address, delivery instructions)
  • Merchant information (business name, location, pickup instructions)
  • Order details necessary for delivery

3.2 Service Providers

We share information with third-party service providers who help us operate our Platform, including:

  • Payment processors
  • Cloud storage providers
  • Analytics providers
  • Customer support services
  • Marketing and advertising partners
  • Background check providers (for delivery drivers)
  • Communication service providers

3.3 Legal Requirements

We may disclose your information:

  • To comply with applicable laws and regulations
  • In response to lawful requests by public authorities
  • To protect our rights, privacy, safety, or property
  • To detect, prevent, or address fraud and other illegal activity
  • In connection with a merger, acquisition, or sale of assets

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.


4. DATA RETENTION

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your information, unless:

  • We are required to retain it by law
  • It is necessary for legitimate business purposes
  • It is contained in backup systems (which will be deleted according to our retention schedule)


5. YOUR RIGHTS AND CHOICES

5.1 Access and Portability

You may request access to the personal information we hold about you and request a copy in a structured, commonly used format.

5.2 Correction

You may request that we correct inaccurate or incomplete information about you.

5.3 Deletion

You may request that we delete your personal information, subject to certain exceptions.

5.4 Restriction and Objection

You may request that we restrict the processing of your information or object to our processing of your information.

5.5 Marketing Choices

You can opt out of marketing communications by:

  • Following the unsubscribe instructions in marketing emails
  • Adjusting your notification preferences in your account settings
  • Contacting us directly

5.6 Cookies and Similar Technologies

You can manage cookies through your browser settings. For more information, see our Cookie Policy section.

5.7 How to Exercise Your Rights

To exercise your rights, please contact us at privacy@farmfreshapp.com or through the contact information provided at the end of this Policy.


6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive information
  • Regular security assessments
  • Access controls and authentication measures
  • Employee training on data security
  • Incident response procedures

However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.


7. INTERNATIONAL DATA TRANSFERS

While FarmFreshApp primarily operates in Florida, we may transfer your information to service providers in other countries. When we transfer personal information outside of your country, we take steps to ensure that your information receives an adequate level of protection.


8. CHILDREN'S PRIVACY

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.


9. COOKIE POLICY

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. We use cookies and similar technologies (like web beacons and pixels) to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our Platform
  • Personalize your experience
  • Measure the effectiveness of our marketing

9.2 Types of Cookies We Use

  • Essential cookies: Required for the Platform to function
  • Preference cookies: Remember your settings and preferences
  • Analytics cookies: Help us understand how users interact with our Platform
  • Marketing cookies: Track your activity across websites to deliver targeted advertising

9.3 Your Cookie Choices

You can manage cookies through your browser settings, which allow you to:

  • Block all cookies
  • Delete existing cookies
  • Allow or block cookies site by site

Please note that blocking certain cookies may impact the functionality of our Platform.


10. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.


11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

  • Posting the updated Policy on our Platform
  • Sending an email to the address associated with your account
  • Providing an in-app notification

The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically.


12. CALIFORNIA PRIVACY RIGHTS

California residents have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of personal information
  • The right to limit the use of sensitive personal information

To exercise these rights, please contact us using the information in the "Contact Us" section.


13. FLORIDA-SPECIFIC PROVISIONS

As a Florida-based company, we comply with all applicable Florida laws regarding data privacy and protection, including:

  • Florida Information Protection Act
  • Florida Electronic Mail Communications Act
  • Other applicable state regulations


14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@farmfreshapp.store

Postal Address:
MisikSolutions LLC.
616 NW 1st Ave
Hallandale Beach, FL 33009
United States

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

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